If you've recently noticed that the status of your submitted story has changed to 'Needs Fix' in Backstage, there's no need to worry! We're here to assist you in identifying the issue and making the necessary changes so that your story can be approved.
In order to fix your story, you no longer need to resubmit it as a new upload. Instead, your story will automatically become editable once it has been flagged as 'Needs Fix.'
To revise your story, simply click on its title to enter the story page. There, you'll find details about the reason for the needed fix, and which clips are affected if it's not the entire story. You can then delete and re-upload the specific clips after addressing the issues, ensuring that your story meets our requirement
Take a moment to review the reasons provided below to find the specific issue that has been flagged:
CAPTURE
-
Camera Movement - Shaky - Static - Bad Drone
There is an issue with the camera movement in your footage. It may be too static or shaky, or there may be an issue with the drone movement. Please make the necessary changes and resubmit your story
-
Light Exposure is Problematic
Your footage is either overexposed or underexposed, which makes it unsuitable for our catalog. Please adjust the lighting and resubmit. If the exposure is not fixable, then please do not resubmit this story
CONTENT
-
Grading
We are unable to accept your submission due to issues with color correction, exposure, color balance, or overall visual tone. Please ensure that your footage or animation meets our catalog's standards for grading when making any necessary corrections
Here are some tips for achieving the right Color Grade for your Story:
https://filmmakershub.artlist.io/hc/en-us/articles/8664712696593-Tips-for-Achieving-the-Right-Color-Grade-for-Your-Story -
Trimming Error
There is an error with the trimming or editing of your footage or animation that does not meet our catalog's standards. This can include issues with pacing, timing, or continuity. Please review and make any necessary corrections to ensure that your submission meets our catalog's requirements for trimming and editing
LEGAL
-
Copyright - Architecture
Your story features a copyrighted piece of architecture that requires a release for us to publish it. Please obtain the necessary release and resubmit.
-
Copyright - General
Your story features copyrighted content that requires a release for us to publish it. Please obtain the necessary release and resubmit.
-
Logo or Brand Infraction
The footage prominently features a logo or brand that we cannot show without permission. Please edit this out of the submission and resubmit.
-
Missing Model Release
We require a model release for any actor or actress that appears in the story. Please obtain the proper release(s) and resubmit.
-
Missing Property Release
We require a property release for any private location that appears in the story. Please obtain the necessary release and resubmit.
-
Model release was Not Filled Out Correctly
You must complete the model release form to publish your footage. Please correct the form and resubmit your story.
-
The Model Release You Submitted is Not Supported
In order to publish your footage, a release must be signed either by hand or digitally. The release should include one of the following: ID number, driving license number, ID scan, or driving license scan. Pasting over the release is not acceptable. Please correct the release form and resubmit your story.
-
Patented Design
Your story features a patented design that requires a release for us to publish it. Please obtain the necessary release and resubmit.
-
Privacy Issue
Any footage that violates someone's privacy, such as individuals without signed releases, private locations, or car plates, cannot be published on our catalog. Please edit out these privacy issues if possible and resubmit.
TECHNICAL
-
Anamorphic Footage Not De-Squeezed
If your story was uploaded with anamorphic footage, it must be de-squeezed and exported in square pixel ratio. Please resubmit your story after making this correction.
-
Letterboxed Video
We do not support black borders that have been added during post-production. Please remove the borders and resubmit your story.
Please fix and re-export your files from the source file.
-
Playback Issue
The footage in your story is choppy, does not play smoothly, looks like frames are missing, flickering, or has other playback issues. Please correct this issue and resubmit your story.